Your Visit

What to Expect on your visit

At our animal hospital, we welcome you and your pets through two separate entrances: one lobby is for dogs and the other lobby is for cats, rabbits, birds and small creatures. We’ve found that this allows for better flow of traffic and less stress for our furry and feathered friends. Do you have a dog that’s not comfortable around other dogs? Please alert our Receptionist and we can make accommodations. Also, please bring cats, birds, and small mammals in a safe travel carrier.

On your first visit will we have you complete basic new patient paperwork. Please arrive 10 minutes before your scheduled appointment time to allow for this. You will be greeted by one of our Receptionists who will weigh your dog, all other pets will be weighed in the exam room. Before you meet the doctor, the Pet Nurse will ask a few questions about your pet’s history and the main reason for your visit, check your pet’s vital signs, and advise you of our Healthy Pet Preventative Medicine recommendations.

The doctor will listen to your concerns, perform a thorough examination and discuss with you a treatment plan based on your pet’s needs and lifestyle. Before moving forward with the plan, your Pet Nurse will go over it with you again and discuss the cost of the recommended treatments and diagnostics. This may include vaccinations, lab testing, dental procedures, etc. Once you are comfortable with the treatment plan and you approve it, the Doctor and/or Pet Nurse will perform the treatments and diagnostics in our Treatment Room. For safety reasons and to minimize stress on your pet, clients are not allowed in the Treatment Room.

Your Pet Nurse will fill any medications or supplements and go over instructions with you. You will then be escorted back to the lobby with your pet to check out with the Receptionist

The Receptionist will discuss follow-up appointments and scheduling, as well as process payment for services. Payment is due at the time of service.

A Pet Nurse will call you the following day to check on your pet if he/she received vaccinations. The Doctor will call with results if testing was sent to the lab. Depending on the type of test(s), this will usually be in 1-3 days.


Still not sure what to expect? Let one of our patients, Gracie show you!

Gracie's Visit from Lombard Animal Hospital on Vimeo.